Questions about Dell 3100cn Toner Cartridges

Q: My printer is showing an 004-321 error and it says restart your printer. I have restarted but it didn’t work. What else can I do?

A: It seems like the problem is actually with your drum unit. You need to buy a new one. In order to fix the issue with this error, go ahead and take the old cartridge out of the printer, turn the machine off and on. It will ask for the drum unit, then you should install the new one. This should fix your problem.

Q: When printing I’m getting a vertical streak down the right margin. Is it a problem with dell 3100cn toner cartridges?

A: There is nothing wrong with the toner cartridges, what you have to change is the drum unit.

Q: My printer is constantly calibrating.

A: The Dell 3100cn printer will calibrate about every 10 pages. If your printer is calibrating more often than that, you should call a technician.

Q: I’m having a black line down the right side of every printed page with my dell 3100cn laser printer. I read I should clean the window.. but have no idea where this window is.

A: This is usually due to an imaging drum that is dirty, it might have some toner dust on it. Take the drum unit out of the printer, and clean it carefully with a soft dry cloth. Insert it again and see if this fix the problem. If not, and you see that the drum is dirty again, then it is probably a toner cartridge that is leaking. If none of these helps, then you should buy a new drum unit.

Q: My Dell 3100cn toner levels are good but when it comes to printing, the colors are really bad. What can I do?

A: The print head is damaged. You should get a new one.

Q: I there a difference between the K image drum and the K toner cartridge? I have replaced the black dell 3100cn toner cartridge but the printer is still giving me a message saying I should replace the K drum unit.

A: The drum and the toner cartridge are two different parts of the printer. Simply put, the toner is where the toner powder is stored and the drum unit is one of the parts involved in the process of pasting the image into the paper. So what you really need to replace is the drum unit, no the toner cartridge.