Returns Policy | 1 Year Warranty | Free No Hassle Returns
Our toner cartridges are the best compatible toner cartridges out in the market. We want you to buy comfortably. Our promise to you is that you will get the same page yields and printing quality of OEM cartridges. If for any reason, you are not satisfied with our quality; Don´t worry, we´ve got you covered.
Our inclusive one year warranty has no hidden catches; you can return the products back to us for a full refund or exchange. We will send you a prepaid domestic return shipping label at our cost.
Again, if you have a problem all we ask from you is to simply to contact our friendly customer service team, request a return, and send the products back to us. We will handle the process professionally and in the most expedient manner.
- You can return your cartridges for up to 1 year after the purchase date.
- Contact our customer service and ask for a return.
- Return Shipping is Free!
- You will receive a prepaid shipping label to return your order to us.
- Our warehouse will receive and inspect your return, usually within 72 hours after received, and a credit will be applied to your credit card or payment method.
If for any reason you are unable to retrieve your package from our shipper and it is returned to us, we will refund your payment less shipping charges or you may opt to have us re-delivered to you. Customers will be responsible for the return shipping charges.
Incorrect Shipping Address and Order Mistakes
Image Toner does not assume responsibility for orders with incorrect shipping addresses. Orders with an incorrect shipping address may be re-routed by UPS or returned to Image Toner as undeliverable. If a shipment is re-routed, UPS or USPS will charge a fee of $10 that will be transferred to the customer.
If you have any questions about compatibility with your printer we ask you to please contact us before placing an order to verify that you are ordering the right items. Returns caused by order mistakes from the customer will be charged a 10% re-stocking fee.