SHIPPING INFORMATION

Shipping times
We ship in-stock merchandise within 24-48 hours of receiving your order. While we do strive to ship most orders within 24-48 hours, we do occasionally have delays. For guaranteed shipment dates, please select either 2nd Day Air or Overnight Shipping and place your order by 1PM EST Monday through Friday. Orders placed on Saturday, Sunday or a recognized holiday with 2nd Day Air and will ship the following business day.


Shipping Methods
We ship by FedEx and UPS standard ground shipping services. In addition, we offer two-day & next-day Rush Delivery for an additional charge during the online checkout process. Please contact us at 1-800-816-0944 with any questions about these services. We use real times quotes by FedEx to provide the most accurate rate based on your location.

When will my package arrive?
Orders shipped standard ground service, within the 48 contiguous states, typically arrive within 2-6 business days. Image Toner does not guarantee a specific arrival date or time frame with this shipping method. An email with a tracking number will be provided usualy within 24 to 48 hours after an order is received by our system.

International Shipping
We welcome all international customers. We have excellent business relations with many customers around the world. We work hard to provide you with the best shipping methods for your order. Please call us at 1-800-816-0944 or email us for a quote. We use USPS for orders from Canada.

Returned Packages
If for any reason you are unable to retrieve your package from our shipper and it is returned to us, we are happy to send you a refund check, less shipping charges or you may opt to have us re-deliver it to you. If you choose to have it re-delivered, you will be responsible for the return shipping charges.

Incorrect Shipping Address
Image Toner does not assume responsibility for orders with incorrect shipping addresses. Orders with incorrect shipping addresses may be re-routed by UPS or returned to Image Toner as undeliverable. If the shipment is re-routed by UPS a $5.00 UPS charged is assessed to the billing party.

* Please contact us at 1-800-816-0944 or by email , for Alaska, Hawaii, Puerto Rico, and Virgin Islands shipping quotes.