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Warranty

Our toner cartridges are the best compatible toner cartridges out in the market. We want you to buy comfortably. Our promise to you is that you will get the same page yields and printing quality of OEM cartridges. If for any reason, you are not satisfied with our quality, don’t worry, we’ve got you covered.  If you have a problem all we ask from you is to simply contact our friendly customer service team. We will handle the process professionally and in the most expedient manner.  

Defective Items

You can return defective cartridges for up to 1 year after the purchase date. All you need to do is send an email to help@doitwiser.com and ask for a return, please include your order number. We will provide an RMA # and instructions to return the items. Our warehouse will receive and inspect your return, usually within 72 hours after received. Buyers are responsible for return shipping charges. 


Incorrect Shipping Address and Order Mistakes

We don’t assume responsibility for orders with incorrect shipping addresses. Orders with an incorrect shipping address may be re-routed by the carrier or returned to us as undeliverable. If a shipment is re-routed, the carrier will charge a fee of $12.00 that will be transferred to the customer.


Order Mistakes

You can return your cartridges for up to 30 days after the purchase date. If you have any questions about compatibility with your printer we ask you to please contact us before placing an order to verify that you are ordering the right items. Returns caused by order mistakes from the customer will be charged a 20% re-stocking fee. Products must be received in our warehouse in the same original condition. Customers will be responsible for return shipping charges. 


Returned Packages

If for any reason you are unable to retrieve your package from our shipper and it is returned to us, we will refund your payment and a 20% restocking fee will be applied.  Buyers may opt to have the packaged re-delivered but will be responsible for shipping charges and a $10.00 handling fee will apply.